Support
Need a hand with your account, an order, a booking, or selling on NasuMarket? We’re here to help.
Contact us
Email support@nasugn.com and we’ll get back to you. To help us resolve things quickly, please include:
- the email or phone number on your account,
- the order or booking reference, if your question is about one, and
- a short description of what you need.
Orders & payments
A shop order is charged at checkout. An order you place with a provider is authorised first and only captured when you confirm delivery. If an order is stuck, email us with the order reference and we’ll look into it.
Bookings & workshops
Questions about a service booking? Include the booking reference and the workshop name.
Selling on NasuMarket
Opening a shop, payouts, or your Connect account — email us and we’ll guide you through it.
Account & privacy
You can manage or delete your account from the app. See our Privacy Policy for how we handle your data.
We aim to respond within a couple of business days.